Return Policy

Returns:

Our return policy lasts 30 days. If, for any reason, you wish to return your item within 30 days we will issue you a refund (excluding taxes and shipping charges). Your product must be in original working condition with no defects. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.

To initiate a return, email us at support@signalwaveusa.com and request a return. Please attach your receipt or proof of purchase to this email, this is required for a return/refund.

Once we have confirmed your return request, your item must be in sent back to us at the following address in the same condition that you received it and in the original packaging:

  • Intuitive Inventions LLC
  • ATTN: Signal Wave
  • 7395 El Camino Real #134
  • Atascadero, CA 93422
  • USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please use a trackable shipping service or purchasing shipping insurance.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment - which can take as long as 2 to 14 business days to clear (usually longer for international payments).

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Exchanges:

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@signalwaveusa.com (we will send you a prepaid shipping label) and send your item to:

  • Intuitive Inventions LLC
  • ATTN: Signal Wave
  • 7395 El Camino Real #134
  • Atascadero, CA 93422
  • USA

Depending on where you live, it can take up to 14 days for your exchanged product to reach you.

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